Fraud cases remained the primary concern for complainants. However, reported phishing incidents—cases involving the theft of personal data via fraudulent online schemes—dropped sharply to 634, a 26.4% decline from 2023
The scam typically begins with a phone call from someone claiming to be from the victim’s bank or law enforcement. The caller tells the victim that there has been a problem with their bank card—either suggesting it needs to be replaced or that suspicious transactions have been detected
The survey found that 60% of phishing incidents are related to financial fraud, with around a third of cases resulting in actual monetary losses. In many cases, victims reported losing hundreds of euros, with the average loss pegged at €860
