Rise in Bank Card Phishing Scams in Belgium: Police and Febelfin Urge Caution

Phishing scams targeting bank card holders are on the rise in Belgium, with fraudsters posing as bank employees or police officers to deceive victims into handing over their bank cards, PIN codes, and even valuables.

Both the federal police and the Federation of the Belgian Financial Sector (Febelfin) issued a warning on Tuesday, urging the public to remain vigilant against these increasingly common scams.

The scam typically begins with a phone call from someone claiming to be from the victim’s bank or law enforcement. The caller tells the victim that there has been a problem with their bank card—either suggesting it needs to be replaced or that suspicious transactions have been detected.

Soon after, the fraudster arranges to visit the victim’s home to “collect” the bank card and PIN code. In some cases, the scammer may also convince the victim to hand over other valuable items, such as cash or jewellery, assuring them that these will be kept secure.

According to the federal police, this type of fraud has become particularly prevalent in the Liège region, where approximately 15 incidents have been reported since September.

Commissioner Alexandre Carboni from the Seraing/Neupré police zone highlighted a worrying uptick in these scams since November. Losses in this region have ranged from €7,000 to over €20,000, with similar cases also emerging in Flanders and Brussels.

The police and Febelfin have been working to raise awareness about the dangers of this scam, stressing that legitimate bank employees would never visit someone’s home to collect a bank card, PIN code, or other valuables.

“Be on your guard and remember that a real bank employee will never come and ring your doorbell to get your bank card, PIN code, or valuables,” Febelfin warned in a statement.

The financial sector organization also urged individuals to be cautious when dealing with unsolicited communications, whether by phone, email, or even in person.

The police reiterated that no law enforcement officers will ever be sent to collect bank cards. Genuine police officers are always able to provide identification and will either wear a uniform or display a badge when attending a scene.

As the frauds continue to target vulnerable individuals, Febelfin and the police are advising anyone who believes they have fallen victim to such scams to take immediate action.

Victims should block their bank card by contacting Card Stop at 078 170 170, inform their bank, and file a police report.

Authorities are also urging members of the public to remain aware and report any suspicious activity.

With the increasing sophistication of such scams, Belgian residents are reminded to exercise extreme caution and remain informed about potential fraud tactics.

 

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