Fraud cases remained the primary concern for complainants. However, reported phishing incidents—cases involving the theft of personal data via fraudulent online schemes—dropped sharply to 634, a 26.4% decline from 2023
According to Matz, consumers face undue difficulties when trying to obtain a refund or solution for lost parcels, often being forced to submit mediation requests before any progress is made
Investigations by the Belgian authorities revealed multiple violations, particularly concerning price indications and discount calculations. With Zalando headquartered in Berlin, German authorities were called upon to intervene at Belgium’s request
