The Economic Inspection recorded 28,220 consumer complaints last year, with fake online stores emerging as the most prevalent issue, the Economy Ministry reported on Monday.
The surge in complaints underscores growing concerns about online fraud and other deceptive practices targeting consumers. According to the report, fraudulent online shops accounted for 6,463 complaints, making them the most common issue reported.
Unsolicited phone calls, as well as email and SMS spam, followed closely behind with 4,467 complaints. The findings highlight the increasing sophistication and reach of online scams, which have prompted authorities to ramp up their efforts to protect consumers.
Approximately half of the complaints (14,444) were submitted through the newly launched ConsumerConnect platform.
Introduced last year, the website serves as a comprehensive resource for consumers, offering information on their rights, a portal for inquiries, mediation services, and a system to report violations of consumer protection laws.
The platform’s popularity suggests a rising public awareness and willingness to report fraudulent activities.
Other major complaints included delivery issues (3,117), phishing attempts to obtain personal data (2,277), payment-related problems (1,534), and hidden subscription purchases (1,203).
These figures indicate a broad spectrum of challenges faced by consumers, ranging from logistical problems to more sinister attempts at identity theft and financial fraud.
In response to the surge in fake online stores, the Economic Inspection closed 39 such websites in 2024 through a fast-tracked procedure. This approach is part of a broader strategy to swiftly address complaints and prevent further harm to consumers.
The inspection service reviews all complaints, initiates investigations when necessary, and can order offending parties to cease their activities or provide remedies if violations are confirmed.
The Economy Ministry also announced the launch of Consumer Week, starting this Monday and culminating on International Consumer Rights Day on Saturday, 15 March.
Throughout the week, the administration will share tips and advice aimed at educating consumers on how to safeguard themselves against scams and fraud.
The initiative seeks to empower consumers with the knowledge needed to navigate an increasingly complex marketplace.
As online shopping continues to expand, the Ministry’s report highlights the importance of vigilance and informed decision-making for consumers.
The rise in complaints serves as a warning of the evolving tactics used by scammers and the need for continued efforts to enhance consumer protection measures.
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